Apply for a Refund or Product Replacement

At Suffah Store, we value your trust and strive to ensure that every order meets your expectations. However, we understand that sometimes issues may arise — whether due to shipping, product condition, or an unintentional error.

To initiate the process, simply fill out the form . Our team will carefully review your request and get back to you with a solution as quickly as possible.

How to Fill the Refund/Replacement Form

To make the process smooth and error-free, please follow these instructions carefully while filling out the form:

1. Enter Your Order Details

• Write your complete Order Number (e.g. #100325) – you can find this in your invoice or confirmation email.
• Mention the date of delivery and the method of payment you used (e.g., Cash on Delivery, Bank Transfer, etc.).

2. Provide Product Information

• Clearly write the product name(s) for which you’re submitting the request.
• Mention quantity and variant (if applicable, e.g., 250ml bottle, pack of 3, etc.).

3. Choose the Type of Request

• Select whether you are requesting a refund or a return.
• You can mention your preferred option, but final confirmation will depend on product availability and policy.

4. Upload Image or Video Proof (if Required)

• Attach clear picture of the product showing the issue.
• For leakage, incorrect item, or broken product, a video clip is highly recommended.
• Make sure the product label, packaging, and issue are clearly visible.

5. Describe the Issue

• In the description box, write a brief but clear explanation of the issue.
  • Example: “Received black seed oil instead of honey”, or “Bottle leaked during delivery.”
• This helps our team understand and resolve your complaint quickly.

6. Enter Your Contact Information

• Provide your active WhatsApp number, email address.
• This is important so our team can follow up and confirm your case.

🤝 Need Help?

If you are facing any difficulty in filling out the form or have questions about your case, feel free to contact our support team:

Thank you for choosing Suffah Store

We’re committed to your health, satisfaction, and service — always delivering authentic herbal and natural products with love and care.