Last updated: January 01, 2026
Refund and Exchange Policy
Refund and Exchange Policy- At our store, we take pride in offering you pure, natural, and carefully sourced products, ranging from Desi honey and Desi ghee to a variety of edible and usable household essentials. Every item we sell goes through quality checks to ensure it meets your expectations. However, we understand that there may be instances where you need to return a product. That’s why we’ve created a clear and customer-friendly Refund and Return Policy.
Return Period
Our refund and return policy is valid for 10 days from the date you receive your order. If 10 days have passed since delivery, unfortunately, we cannot offer you a refund or exchange. To stay within this window, we recommend initiating the return process as soon as possible if you are unsatisfied with your purchase.
Eligibility Criteria for Returns
To be eligible for a return:
- The item must be unused and in the same condition in which you received it.
- It must be in its original, unopened packaging to ensure safety and hygiene.
- You must provide a valid receipt or proof of purchase.
- An item is missing from your order.
- Returns must be sent directly to our return address—not to the product’s manufacturer.
When should you apply for an Exchange?
Please use this form if:
- You received a product that is broken, leaking, or physically damaged.
- The product is expired, defective, or spoiled.
- You received the wrong product or size.
- The product is different from what was shown or described on our website.
- You wish to request an exchange due to a valid and acceptable reason.
Items That Cannot Be Returned
For health, hygiene, and safety reasons, certain items are non-returnable, including:
- Perishable goods such as opened food products (e.g., honey, ghee).
- Health and personal care items once opened or used.
- Intimate or sanitary goods.
- Sale items – Only regular-priced items qualify for refunds.
Partial Refunds May Apply
In some cases, only partial refunds may be granted. These include:
- Books or printed items showing obvious signs of use.
- Any item not in its original condition, damaged, or missing parts due to reasons not caused by our team.
- Items returned after the 10-day period from the date of delivery.
Refund Process
Once your return is received, we will:
- Inspect the item to ensure it meets our return eligibility.
- Notify you via email regarding the approval or rejection of your refund request.
- If approved, the refund will be processed, and a credit will be applied to your original method of payment within a few business days.
Delayed or Missing Refunds
If you haven’t received your refund yet, please follow these steps:
- Check your bank account or payment method again to ensure the refund hasn’t already been posted.
- Contact your credit card company or payment provider—it may take some time before the refund officially appears on your statement.
- Reach out to your bank—processing delays are common and can vary depending on the institution.
If you’ve completed these steps and still haven’t received your refund,please contact us for further assistance.
Exchange Request
We only replace items if they are defective, damaged, or incorrectly shipped. If you received a damaged product or the wrong item, and would like to receive a replacement instead, please contact us within 72 hours of delivery. Make sure to include clear images as proof of the issue. Once verified, we’ll arrange a replacement of the same item as soon as possible.
Return Shipping Instructions
To return your product:
- Mail it to our returns address.
- You are responsible for paying the return shipping costs. These are non-refundable.
- If you receive a refund, the cost of return shipping may be deducted from your refund.
- We recommend using a trackable shipping service. We cannot guarantee that we will receive your returned item without tracking proof.
Important Guidelines
- Keep the product and its original packaging safely with you until the issue is resolved.
- All image/video proof must be genuine and unedited. Misuse of the system may result in disqualification.
- Do not discard the product until the refund/replacement is approved.
- If return shipping is required, we will guide you about the process after reviewing your case.
What Happens After Submission?
- Our customer care team will review your form within 24 to 48 hours.
- If further details are required, we’ll contact you via WhatsApp or email.
- Once approved, we’ll process your refund or ship your replacement as per the selected option.
- In case of refund, we’ll confirm the payment method for returning your money.
Need Help?
Our customer support team is here to help. For any questions related to refunds, returns, or exchanges, please don’t hesitate to reach out . We value your trust and aim to make your experience smooth and satisfying.
THANKS!