Frequently Asked Questions
Pure by Nature • Trusted for Health
Here you’ll find Frequently Asked Questions about our products, ordering process, delivery, refunds, and more. Our goal is to provide you with a smooth, transparent, and satisfying shopping experience.
Q1: Are the products on Suffah Store 100% pure and safe to use?
Yes, absolutely. All our products, including honey, desi ghee, shilajit, sidr honey, herbal oils, and natural supplements, are carefully sourced, traditionally prepared, and quality-checked to ensure purity, safety, and authenticity.
Q2: Are your products suitable for daily use?
Yes. Our products are made for regular use when consumed as directed. They are prepared with natural ingredients and traditional methods focused on long-term wellness.
Q3: Are your products tested or quality checked?
Yes, every product goes through quality inspection before packaging to maintain purity, freshness, and effectiveness.
Q4: How long does delivery take?
Orders are usually delivered within 3 to 6 working days, depending on your location and courier service availability.
Q5: Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery for your convenience and peace of mind. However, for Cash on Delivery orders, delivery charges must be paid in advance. This helps us process and confirm your order smoothly.
Q6: What if I receive a damaged or wrong product?
If your order arrives damaged, incorrect, or unsatisfactory, you can request a return or exchange within 10 days of receiving the parcel.
Q7: Do you offer a money-back guarantee?
Yes, we offer a 10-day money-back guarantee. Products must be unused, unopened, and in original condition to qualify.
Q8: How can I request a return or refund?
Simply contact our support team via WhatsApp, Email, or phone with your order ID and issue. Our team will guide you step by step.
Q9: How do I place an order on Suffah Store?
Q10: Do I need to create an account to place an order?
No, account creation is optional. You can place an order as a guest, but creating an account helps you track orders and manage future purchases easily.
Q11: Is my personal information secure?
Yes. We use secure SSL encryption to protect your personal and payment information at all times. (Read our Privacy policy)
Q12: Can I change or cancel my order after placing it?
Yes, but only if the order has not yet been shipped. Please contact our support team as soon as possible.
Q13: How can I track my order?
You can track your order by logging into your account and visiting the “Orders” section. You’ll also receive tracking details via email or SMS once your order is shipped.
Q14: I didn’t receive my order confirmation email. What should I do?
If you haven’t received your verification or confirmation email, please:
* Check your spam or junk folder — sometimes the email may land there.
* Ensure that you entered the correct email address during checkout.
* If you still don’t find it, log in to your account and go to the “Orders” to view your order details directly or contact our support team for assistance.
Once your order is shipped, you’ll receive an email/SMS with your tracking ID so you can easily monitor the delivery status.
Q15: Can I resell your products or start my own business with them?
Yes! We welcome resellers, retailers, and online sellers. We offer wholesale rates and full support for those interested in starting or expanding their herbal business.
Q16: How can I collaborate with Suffah Store?
You can contact us through our website or WhatsApp. Our team will guide you regarding partnerships, reselling, and bulk purchasing opportunities.
Q17. Where can I find my order that I placed?
You can easily check your order details, status, and download your PDF invoice by logging into your account. Go to the “Orders” section and click on “View Details” for your specific order.
Also, please check your email inbox or spam folder for your order confirmation message, which includes all your order details and invoice.
Q18. Do you include the jar/bottle weight in the product weight?
No. We sell and label our products based on the net weight of the product only. The weight of the jar or bottle etc is not included in the listed quantity.
Q19. Why does honey change color from time to time?
Honey color change is completely natural. The color and thickness of honey can become darker and thicker over time. This happens due to natural aging, temperature changes, and the type of flowers from which bees collect nectar. Darker honey usually means it is older. No artificial coloring is involved.
Q20. Why does honey or desi ghee of the same type not always look the same in color?
This is a sign of purity, not a defect. Natural honey and desi ghee are collected from different areas, seasons, and environments. Honey color, taste, and aroma change depending on the plants and flowers available to bees. Similarly, desi ghee color varies based on the diet of cows or buffaloes, such as the grasses and herbs they eat. These natural factors cause variation, proving the product is not artificial.
Q21. Does pure honey crystallize?
Yes, pure honey can crystallize. Crystallization is a natural process, especially in winter. Even high-quality honey, including small-bee and Sidr honey, may crystallize. Sometimes honey does not crystallize quickly due to natural differences in glucose and moisture content. Crystallization does not mean honey is impure.